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March 18, 2021

Upstream Works Receives 2021 CUSTOMER Magazine Product of the Year Award

The Upstream Works Desktop for Digital Workers is Honored for Exceptional Innovation Woodbridge, Ontario March 18, 2021 — Upstream Works Software Ltd. announced today that TMC, a global, integrated media company, has named the Upstream Works Desktop (UWD) as a...

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March 16, 2021

Upstream Works Announces New Chief Revenue Officer to Lead Global Sales

Experienced Executive Jeff Palmer Will Drive the Next Stage of Sales Growth Woodbridge, Ontario, March 16, 2021 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced that Jeff Palmer has rejoined the company in the new...

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March 3, 2021

Next-Gen Contact Centers: The Tech You Need to Support CX

Next generation technologies for the contact center are readily available and quickly becoming core drivers of digital transformation. While many contact centers are still running on legacy, premise-based technology, the expectations of today’s digital customers have surpassed what these legacy...

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February 10, 2021

3 Technologies Contact Centers Need in 2021

As 2021 unfolds, the stakes have never been higher for contact center leaders to invest in the right technologies. Many contact centers still struggle with the limitations of legacy technology and the disruption from COVID-19 has intensified the urgency to...

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January 26, 2021

The Accelerated Need for Digital Transformation in 2021

  2020 brought a lot of changes to organizations and contact centers all over the world. It has forced businesses to rethink their processes, strategies, and goals. Meanwhile, customer expectations have also changed, forcing contact centers to adapt innovative technologies...

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