Agent Desktop – The Last Mile In CRM

CRM was to be the great innovation for call center agents – a single application they could work with; which would contain everything about the customer; and let them do everything they needed to do – quickly and easily.

CRM has undeniably added value; however it often doesn’t successfully close the gap between what agents need and what the application provides. Instead it’s delivered value falls short of the promise.  Join us in this webinar to find out what is missing for agent desktops today in the contact center and how you can complete the “last mile” in CRM.

In this Webinar, you will learn:

• What you can do to improve your CRM applications
• Options for simplifying the agent’s desktop
• How to derive additional strategic benefit out of your contact center desktop

For more information contact info@upstreamworks.com.

For access to the recorded webinar click here.