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Upstream Works Blog | January 22, 2019

Seamless Customer Experience Requires Smart Integrations

Customer experience journey management and optimization will take precedence in 2019 as organizations continue to focus on driving greater productivity and efficiency and improved customer experience. Solutions that are flexible and easy-to-leverage will enable brands to effectively transform and innovate...

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Upstream Works Blog | December 11, 2018

Customer Experience Management in 2019

As 2018 draws to a close and we get closer to ushering in a fresh new year, there’s a temptation to sensationalize up-and-coming technologies and get a bit brazen with predictions and statements about what’s to come. However, with a...

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Upstream Works Blog | November 13, 2018

Integrate Data across Customer Journeys for Better CX

When it comes to evaluating the Customer Experience (CX), the contact center is in the unique position of being able to accurately represent what a customer actually did and the service they received. It’s not an opinion poll; rather it is...

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cx gallery | September 18, 2025

“I travel a lot for business, and it’s got to the point where it’s really not fun anymore. It’s one airport after another, with no opportunity to actually enjoy the cities I’m traveling to. That all changed with my last...

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cx gallery | September 18, 2025

“Have you ever been so completely blown away by “above and beyond” customer service? Well I have, and I’m sure that this story is going to win your contest. I had been shopping around for a vacation destination….”

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