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cx gallery | September 18, 2025

“I was having issues with my WiFi. I had recently put in a new router. I am completely dependent on being online as part of my job. Since I don’t like to waste time, I got onto my provider’s home...

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Upstream Works Blog | October 3, 2018

CX Satisfaction Starts with Your Brand Advocates

It’s National Customer Service Week and we’re recognizing and applauding the efforts of all brand advocates – whether agents, SMEs, service reps, or case workers. It’s a great time to consider the conversations your brand is having with its customers....

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Upstream Works Blog | September 18, 2018

How Connected, Contextual Customer Journeys Make a Difference

Meet John. John expects to be able to contact businesses on his terms, choosing the channel, device, and time that works best for him. He also expects choice: whether it’s talking to someone right away to resolve his issue, or...

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Uncategorized | September 18, 2025

Improve CX infographic

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Upstream Works in the News | March 7, 2018

Upstream Works Named in the 10 Most Innovative Contact Center Solution Providers 2018

Customer Experience Innovation and Digital Transformation with Upstream Works for Finesse Vaughan, Ontario, March 7, 2018 — Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced today that it has been named in the ten most innovative...

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