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Upstream Works Blog | May 9, 2025

2 Ways AI Can Mitigate Fraud in Contact Centers

As contact centers see a rise of inbound fraud, it's important to consider technologies like AI that will mitigate and prevent fraud.

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cx gallery | May 9, 2025

“I travel a lot for business, and it’s got to the point where it’s really not fun anymore. It’s one airport after another, with no opportunity to actually enjoy the cities I’m traveling to. That all changed with my last...

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cx gallery | May 9, 2025

“Have you ever been so completely blown away by “above and beyond” customer service? Well I have, and I’m sure that this story is going to win your contest. I had been shopping around for a vacation destination….”

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cx gallery | May 9, 2025

“I was having issues with my WiFi. I had recently put in a new router. I am completely dependent on being online as part of my job. Since I don’t like to waste time, I got onto my provider’s home...

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Uncategorized | May 9, 2025

Improve CX infographic

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