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Upstream Works Blog | April 26, 2023

3 Reasons Contact Centers Should Adopt AI Today

AI is a hot topic of conversation these days, in the workplace, at home and in the contact center. While the mechanics of AI are far too complex for most of us, the possibilities are too rich to ignore and...

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news home | July 23, 2025

AI Optimization, Video CX & Webex Contact Center

Announcing 6.0 | Bot optimization, AI reports, Dashboards, Webex Video CX and Upstream Works on Webex Contact Center (UWW).

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Press Releases | April 20, 2023

Upstream Works Announces Healthcare Contact Center Solution

Upstream Works Announces Healthcare Contact Center Solution for Improved Patient Engagements Upstream Works helps healthcare providers improve operational efficiency, streamline agent workflows, and optimize patient interactions with omnichannel contact center desktop solutions. WOODBRIDGE, ONTARIO (April 20, 2023) –Upstream Works, a...

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Upstream Works Blog | April 16, 2023

3 Reasons Some Contact Centers are Hesitant to Adopt AI

With Generative AI garnering so much attention lately, it’s clear that AI has become the leading technology trend for 2023. That attention, however, reflects a healthy mix of anticipation and apprehension, not just for consumers, but also for businesses. For...

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Press Releases | March 7, 2023

Upstream Works Applauded by Frost & Sullivan

Upstream Works Applauded by Frost & Sullivan for Improving Productivity, Agent Experience, and Customer Experience and Value Upstream Works enhances agent and customer experience, and improves data consistency, cost reduction, business efficiency, and ROI, increasing customer value.  SAN ANTONIO, TX...

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