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Press Releases | February 2, 2023

Upstream Works Featured on Yahoo! Finance

Upstream Works Blazing Trails in the Competitive World of Operationalizing AI, Streamlining and Organizing All Data Required for Contact Center Agents WOODBRIDGE, ONTARIO (February 2, 2023) –  Utilizing the benefits of artificial intelligence (AI) is a challenge in itself. Operationalizing AI...

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Upstream Works Blog | January 31, 2023

Top Agent Experience (AX) Trends of 2023

As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified...

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Press Releases | January 25, 2023

Upstream Works Named the Best Contact Center Software Developer in Canada

Upstream Works Named the Best Contact Center Software Developer in Canada Acquisition International recognizes Upstream Works omnichannel contact center desktop solutions in Global Excellence Awards 2023. WOODBRIDGE, ONTARIO (January 25, 2023) – Upstream Works announces today that they have been...

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Upstream Works Blog | January 24, 2023

Top CX Trends of 2023

As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if...

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Upstream Works Blog | December 20, 2022

2023 Trends: AI for Better Agent & Customer Experiences

Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. In 2023, it will become table stakes. As with cloud adoption, the promise of AI has become compelling enough that contact center leaders are no longer wondering...

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