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Press Releases | January 25, 2023

Upstream Works Named the Best Contact Center Software Developer in Canada

Upstream Works Named the Best Contact Center Software Developer in Canada Acquisition International recognizes Upstream Works omnichannel contact center desktop solutions in Global Excellence Awards 2023. WOODBRIDGE, ONTARIO (January 25, 2023) – Upstream Works announces today that they have been...

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Upstream Works Blog | January 24, 2023

Top CX Trends of 2023

As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if...

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Upstream Works Blog | December 20, 2022

2023 Trends: AI for Better Agent & Customer Experiences

Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. In 2023, it will become table stakes. As with cloud adoption, the promise of AI has become compelling enough that contact center leaders are no longer wondering...

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Upstream Works Blog | December 14, 2022

3 Ways AI Enables End-to-End CX

Artificial Intelligence (AI) is going to be a defining trend for contact centers in 2023, and IT leaders must be prepared to think broadly about the possibilities. When it comes to AI and customer service, automation usually comes to mind....

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Upstream Works Blog | November 30, 2022

Improve Agent & Customer Experiences with AI-Powered Routing

The pandemic has impacted every aspect of our lives, and the contact center is no exception. There have been several implications in this space that compound each other, with the net result being a more challenging environment for all forms...

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