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Upstream Works in the News | October 6, 2022

Upstream Works Announces Smart Chat & Simplified Management

Upstream Works Announces Smart Chat & Simplified Management Upstream Works 5.1 features richer self-service, ease of administration and greater efficiency.   WOODBRIDGE, ONTARIO (October 6, 2022) – Upstream Works, a provider of omnichannel contact center solutions, announces today Upstream Works Desktop 5.1,...

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Press Releases | October 6, 2022

Upstream Works Announces Smart Chat & Simplified Management

Upstream Works Announces Smart Chat & Simplified Management Upstream Works 5.1 features richer self-service, ease of administration and greater efficiency.   WOODBRIDGE, ONTARIO (October 6, 2022) – Upstream Works, a provider of omnichannel contact center solutions, announces today Upstream Works Desktop 5.1,...

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Upstream Works Blog | September 27, 2022

Successful Digital Transformation Requires These 2 Strategies

Most businesses are undergoing some form of digital transformation, which will have a profound impact on contact centers. This provides an on-going opportunity for innovation, and to do so successfully, contact centers should harness the power of their data and...

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Press Releases | September 7, 2022

5 Best Cisco Solution Providers to Watch 2022

Upstream Works Named Among ‘5 Best Cisco Solution Providers to Watch 2022’ by The Silicon Review Magazine WOODBRIDGE, ONTARIO (September 8, 2022) – Upstream Works today announced that The Silicon Review Magazine has named it one of the ‘5 Best...

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Upstream Works Blog | June 29, 2022

AI Reporting and its Impact on the Agent and Customer Experience

The implications for artificial intelligence (AI) applications in the contact center are far-ranging, but so are the opportunities. Our recent blog posts have examined several facets here, along with how AI aligns with digital transformation. The analysis continues here by...

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