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Upstream Works Blog | November 22, 2022

Move From Customer Service to CX with the Right Technology

Before the term “customer experience” (CX) became widely used in the industry, the contact center was focused on “customer service.” When customers needed service – whether a question, a complaint, or technical support – they reached out to the contact...

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Press Releases | November 10, 2022

Upstream Works Recognized for Innovation by TMC Labs

Upstream Works Recognized for Innovation by TMC Labs The Upstream Works Omnichannel Contact Center Desktop is recognized for exceptional innovation.   WOODBRIDGE, ONTARIO (November 10, 2022) – Upstream Works announced today that TMC, a global, integrated media company, has named the Upstream...

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Upstream Works Blog | October 27, 2022

AI – Beyond Simple Messaging

By: Rob McDougall, CEO, Upstream Works Software  Many contact centers have a large focus on using Artificial Intelligence (AI) applications to provide a level of AI-assisted services via the website. Many companies, when they think of conversational AI, think of...

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Upstream Works in the News | October 6, 2022

Upstream Works Announces Smart Chat & Simplified Management

Upstream Works Announces Smart Chat & Simplified Management Upstream Works 5.1 features richer self-service, ease of administration and greater efficiency.   WOODBRIDGE, ONTARIO (October 6, 2022) – Upstream Works, a provider of omnichannel contact center solutions, announces today Upstream Works Desktop 5.1,...

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Press Releases | October 6, 2022

Upstream Works Announces Smart Chat & Simplified Management

Upstream Works Announces Smart Chat & Simplified Management Upstream Works 5.1 features richer self-service, ease of administration and greater efficiency.   WOODBRIDGE, ONTARIO (October 6, 2022) – Upstream Works, a provider of omnichannel contact center solutions, announces today Upstream Works Desktop 5.1,...

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