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Upstream Works Blog | January 18, 2022

From CEO Rob McDougall: Where Have All the People Gone?

Two years of the COVID-19 pandemic have changed the business landscape in countless ways. Remote working has been significantly accelerated, as have the technologies used to support it. At the same time, job satisfaction is at an all time low – if...

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Upstream Works Blog | January 13, 2021

4 Signs Your Contact Center is Ready for Digital Transformation

The demands facing contact center systems are getting more complex and more varied than ever before. Driven by a desire to cut costs with operational efficiencies and provide a better omnichannel experience to an increasingly digital customer base, executives are...

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Upstream Works Blog | January 5, 2022

Digital Transformation Strategies for 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. The tactical decisions pertain to specific needs or technology applications, such as how many agents to hire or what use cases...

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Upstream Works Blog | December 6, 2021

Bringing Digital Channels into the Contact Center and Beyond

The contact center is currently being transformed in fundamental ways, driven mainly by the evolution of cloud-based technologies and the emergence of Artificial Intelligence (AI) -driven applications. There is a lot of innovation that enables businesses and customers to engage...

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Robot Image for contact center solutions
Upstream Works Blog | July 16, 2021

3 Ways Cloud Contact Center Solutions Enable Innovation

It’s easy for contact centers to build a business case for adopting cloud technology – reasons ranging from meeting the needs of today’s customers to finding an economical path to modernizing the contact center. While these approaches will all help...

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