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Upstream Works Blog | December 13, 2016

Streamline Integration: Connect through the Single Agent Desktop

With customers demanding service over an increasingly broad range of digital channels, businesses are recognizing the gaps in their service delivery and looking for ways to meet the demand. With so many disparate systems, applications, and channels, it can be...

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E-News | May 9, 2025

Upstream Works Software Expands with New Office in Europe

  Upstream Works Software Expands with New Office in Europe Upstream Works strengthens European market presence to meet international demand for its products and services We’re pleased to announce that Upstream Works has launched an expansion into Europe with a...

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Upstream Works in the News | December 13, 2016

Upstream Works Software Expands with New Office in Europe

Upstream Works strengthens European market presence to meet international demand for its products and services. Vaughan, Ontario, December 13, 2016 - Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, today announced expansion plans with the opening of...

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Upstream Works in the News | December 7, 2016

Upstream Works Introduces New Software to Help Contact Centers Realize the Connected Digital Customer Experience

Upstream Works for Finesse Version 2.7 empowers agents and optimizes customer engagements   Vaughan, ON, December 7, 2016 – Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announces the availability of Version 2.7 of its signature software,...

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Upstream Works Blog | November 11, 2016

Agents to the Customer Experience Rescue!

Everyone’s talking about the Digital Customer Experience. But has anyone stopped to think about the Agents at the contact center? Increasingly, we’re becoming a self-service society. Whether we’re resetting a password, scanning our own items at the grocery checkout, or...

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