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Upstream Works in the News | April 5, 2018

Upstream Works Announces New Software for CX Journey Management and Optimization

Knowledge Management and FollowUp Capabilities Improve Agent and Customer Engagement Vaughan, ON, April 5, 2018 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 3.6 of its signature software, Upstream Works for Finesse (UWF). This...

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Upstream Works Blog | March 27, 2018

Customer Satisfaction Depends On Service Consistency

If you had to name the three most important ingredients to trigger customer satisfaction, what would they be? Offering an easy experience without any difficulty? Knowledgeable employees that easily answer customer questions? Great prices? Consulting firm McKinsey believes that the...

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Upstream Works in the News | March 20, 2018

Upstream Works Appoints VP Sales for EMEA

London, UK March 20, 2018 — Upstream Works, a provider of Omnichannel Contact Centre solutions, today announced the appointment of Jeff Palmer as Vice President Sales for EMEA. The appointment is part of a strategic initiative to support the continued...

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Upstream Works in the News | February 14, 2018

Upstream Works Appoints SVP, Worldwide Sales

Vaughan, Ontario, February 14, 2018 – Upstream Works a provider of Omnichannel Contact Center solutions, today announced the appointment of Andy McDonald as Senior Vice President, Worldwide Sales. The appointment is part of a strategic initiative to better serve growing...

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Upstream Works in the News | February 13, 2018

Upstream Works Software Announces New Partnership with NWN

Upstream Works and NWN partner to deliver customer experience solutions for today’s contact center Vaughan, Ontario, February 13, 2018 - Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, today announced a new partnership with NWN, to effectively...

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