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August 11, 2020

4 Ways to Bring a Human Touch to Contact Center CX

The difference between good and excellent contact center CX is providing customers with a human touch. As digital channels and AI become more prevalent in contact centers, customers are looking for more in their experiences with human agents, something they...

June 25, 2020

3 Ways Contact Centers Can Manage the Transition to Home-Based Agents

This is the second article in a three-part series about how COVID-19 is impacting contact centers and how they can adapt to this new normal. In the first part of our three-part series, we addressed the important role the contact...

March 26, 2020

The Growing Use Case for Video and Co-Browse in Customer Care

Remote working is in the spotlight like never before, and work from home (WFH) has become the tech acronym du jour. In this climate of social distancing, remote working will be a boon for driving the adoption of engagement and...

June 10, 2019

Advancing the Conversational Experience Across All Channels

Messaging apps are an easy way for customers to interact with your brand while on the go – and their popularity is rapidly increasing. Throw chatbots into the mix and you’ve got customers who can help themselves with simple transactions....

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