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Upstream Works Blog | April 16, 2019

A Future-Proof CX Approach to Leveraging Emerging Technologies

In this episode of Natilik Live, Upstream Works’ Jeff Palmer discusses a future-proof CX strategy that protects brands from the potential pitfalls of silos –system, channel, or data – and highlights how choice and flexibility are key to a winning...

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Upstream Works Blog | March 21, 2019

4 Key Strategies for Effective Customer Experience Management

function loadScript(url){ var e = document.createElement("script") e.src = url e.type="text/javascript" document.getElementsByTagName("head")[0].appendChild(e) } loadScript("//widget.aggregage.com/bi/&keyword-LI=n&blog-group=customercontactcentral&keyword-selected-blog-id=0&overwrite-keywords=true&nw=false&widget-form-javascript=true&hide=true&time=" + new Date().getTime() + "&ref=" + document.referrer); When we speak of Customer Experience (CX) and strategies for improving it, we need to clearly define the inherent business...

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Upstream Works and TTEC partnership expansion
Press Releases | March 19, 2019

Upstream Works Software and TTEC Expand Partnership across Europe

Woodbridge, Ontario, March 19, 2019 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe. Digital customer experience transformation...

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Enterprise Connect
Press Releases | March 18, 2019

Upstream Works at Enterprise Connect Orlando

Upstream Works to Showcase Solutions with Cisco at Enterprise Connect in Orlando Woodbridge, Ontario, March 18, 2019 – Upstream Works Software today announced it will be demonstrating its Cisco SolutionsPlus offerings at Enterprise Connect in Orlando, March 18-21, 2019.  The...

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Upstream Works Blog | February 14, 2019

We’re Feeling the Love – for Customers, Agents, and Business Growth

There’s a lot of pressure to make Valentine’s Day count. After all, it’s one single day dedicated to achieving your relationship goals when there may be 364 other days that go unrecognized.  At Upstream Works, we are all about customer...

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