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Press Releases | June 1, 2023

Cisco Webex Video using Upstream Works

Cisco Showcases Webex Contact Center Video Solutions using Upstream Works at Cisco Live and will Join Upstream Works for a Fireside Chat Upstream Works on Webex Contact Center streamlines operations and enables next-gen CX A Cisco Solutions Partner for more...

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Upstream Works Blog | May 18, 2023

3 Ways AI Can Improve Agent Engagement

Agent engagement might not sound that important, especially when contact center leaders gauge performance on customer satisfaction (CSAT). Agent engagement has been an afterthought for many, but there is a growing need to address agent experience as a key success...

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Press Releases | May 16, 2023

Upstream Works Partners with Spiky.ai

Upstream Works Partners with Spiky.ai for Enhanced Webex Video Analytics Upstream Works and Spiky.ai provide enhanced Webex Video and AI capabilities to help clients elevate agent and customer experiences. WOODBRIDGE, ONTARIO (May 16, 2023) – Upstream Works, a provider of...

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Uncategorized | July 23, 2025

Fireside Chat with Cisco and Upstream Works

Watch experts from Cisco and Upstream Works discuss accelerating innovation in enterprise contact centers.

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Uncategorized | May 10, 2023

CIO Bulletin Announces Upstream Works as an Innovation Excellence Award 2023 Winner

Upstream Works was recognized for continued innovation in the omnichannel contact center space. WOODBRIDGE, ONTARIO (May 10, 2023) — Upstream Works, a provider of agent-first omnichannel contact center desktop solutions, has been announced as a winner of the Innovation Excellence...

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