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Uncategorized | June 18, 2025

Fireside Chat with Cisco and Upstream Works

Watch experts from Cisco and Upstream Works discuss accelerating innovation in enterprise contact centers.

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Uncategorized | May 10, 2023

CIO Bulletin Announces Upstream Works as an Innovation Excellence Award 2023 Winner

Upstream Works was recognized for continued innovation in the omnichannel contact center space. WOODBRIDGE, ONTARIO (May 10, 2023) — Upstream Works, a provider of agent-first omnichannel contact center desktop solutions, has been announced as a winner of the Innovation Excellence...

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Uncategorized | June 18, 2025

Frost & Sullivan Awards Upstream Works

Upstream Works Applauded by Frost & Sullivan for Improving Productivity, Agent Experience, and Customer Experience and Value

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Upstream Works in the News | April 26, 2023

What Will It Take for Omnichannel to Live Up to Its Promise?

When the idea of omnichannel customer service first came about, the goal was to allow companies to offer seamless communications with customers whether they were online communicating via email, text, or a variety of social media platforms; on the phone;...

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Press Releases | April 26, 2023

Upstream Works Achieves SOC 2 Type II Designation

Upstream Works Achieves SOC 2 Type II Designation Upstream Works SOC 2 Type II certification confirms the company’s commitment to enterprise-level security and compliance. WOODBRIDGE, ONTARIO (March 23, 2023) – Upstream Works Software, a provider of omnichannel enterprise-grade contact center...

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