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Upstream Works Blog | September 5, 2019

Back to Basics: Contact Center Trending Technology 101

The world of customer experience management is expanding and growing in complexity at an alarming rate. The requisite buzzwords seem to be promoted enthusiastically on each vendor’s website – all vying for a spot at the forefront of innovation. But...

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Press Releases | August 20, 2019

Upstream Works Awarded 2019 Innovation Award by TMC Labs and INTERNET TELEPHONY Magazine

Upstream Works for Finesse Honored for Exceptional Innovation Woodbridge, ON, August 12, 2019 — Upstream Works Software announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse (UWF) as a 2019 TMC Labs INTERNET TELEPHONY...

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Upstream Works Blog | August 14, 2019

Making the Most of Your Data with Customer Journey Analytics

What is Customer Journey Analytics? It’s tricky to find a definition of Customer Journey Analytics that isn’t penned by a solutions provider hankering to sell you their reporting platform. When we at Upstream Works talks about it, our focus is...

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Upstream Works Blog | July 17, 2019

5 Ways to Wow – The Power of Proactive & Predictive Customer Care

Earning a customer’s loyalty is the name of the game with customer experience management today. It’s a highly competitive marketplace – with a fickle customer landscape. Nowadays it’s so easy to shop around and compare offerings for the best deal....

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Upstream Works Blog | June 10, 2019

Advancing the Conversational Experience Across All Channels

Messaging apps are an easy way for customers to interact with your brand while on the go – and their popularity is rapidly increasing. Throw chatbots into the mix and you’ve got customers who can help themselves with simple transactions....

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